Refund Policy

Refund & Return Policy

We want our customers to be satisfied with their purchase. Please review our refund and return policy carefully before placing an order.

Returns

• Returns are accepted within 30 days of delivery.

• Items must be returned in original condition, unused, and in original packaging.

• A 10% restocking fee will be deducted from the refund amount for all approved returns.

Shipping Costs

• Customers are responsible for all return shipping costs.

• Original shipping fees are non-refundable.

• We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return shipping.

Refunds

• Once the returned item is received and inspected, refunds will be issued to the original form of payment.

• Refunds will be processed minus the 10% restocking fee and any non-refundable shipping charges.

• Please allow 7-10 business days for the refund to be processed after approval.

Non-Refundable Items & DOA Policy

• Live animals are non-refundable.

• Our DOA (Dead on Arrival) policy qualifies for store credit only and does not include cash or card refunds.

• Store credit will be issued once DOA requirements are met, as outlined in our DOA policy.

• Clearance items, custom orders, and any other items marked as final sale are also non-refundable.