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Privacy Policy

Last Updated: 2/8/2026

Isaan Aquatics (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party providers)

Order & Account Information

  • Purchase history

  • Shipping preferences

  • Communication history

Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and interactions with our website

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Ship live fish and related products

  • Communicate about orders, DOA claims, or customer service inquiries

  • Improve website functionality and customer experience

  • Comply with legal and regulatory requirements

  • Prevent fraud or unauthorized activity

We do not sell or rent your personal information.

3. Payment Processing

Payments are handled through secure third-party payment processors. We do not store or have direct access to your full payment card information.

4. Shipping & Third Parties

To fulfill orders, we may share necessary information with trusted third parties, such as:

  • Shipping carriers

  • Payment processors

  • Website hosting or analytics providers

These parties are only given information required to perform their services and are obligated to protect your data.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

  • Remember user preferences

  • Analyze site traffic and performance

  • Improve user experience

You may disable cookies through your browser settings, though some features of the website may not function properly.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our Terms and Conditions

8. Customer Responsibilities

By using our website, you agree to provide accurate and current information. Incorrect information, especially shipping details, may result in delayed or failed deliveries and may void DOA eligibility, as outlined in our Terms and Conditions.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Texas Privacy Rights

Residents of Texas may request information about how their personal data is collected, used, or disclosed, subject to applicable laws. Requests may be submitted using the contact information below.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes take effect immediately upon posting to the website.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Isaan Aquatics
Email: isaanaquatics@gmail.com
Website: isaanaquatics.com

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