FAQ
Is it safe to ship fish through the mail?
Generally speaking, yes! Shipping fish is very safe and happens every day. Shipping is how fish get to all fish/pet stores, it's how they enter the country, and how they get directly to your doorstep. Its an essential part of the aquarium hobby, even if you aren't ordering fish directly to your home. We use exceptional standard for our shipping practices, and do everything in our power to ensure the fish arrive safely to you.
When will my fish ship?
We only ship fish on Monday and Tuesday of each week, so if you order on Tuesday it won't be shipped until the next Monday. We cannot hold fish past the ship date. If you order, be prepared for your fish to ship on that posted day.
We do reserve the right to hold your fish for shipping if we believe the weather is unsafe to ship in.
How to I track my order?
When your fish is shipped you will be emailed a tracking number, this will be sent to the email you input when your order is placed. Please keep a very close eye on your tracking updates. We highly suggest setting up text or email notifications for your order, this can be done on the UPS or USPS tracking page. This will allow you to get any updates about the delivery and get notified when it arrives. This will not only help get your fish inside sooner, but help you stay in the time window of the DOA policy.
Where do you ship to?
We only ship to the continental lower 48 states. We do not ship to APO, FPO, DPO or U.S. territories. We cannot ship fish internationally.
Do I need to quarantine my fish?
All of our fish are currently bred by us and monitored for diseases before they are shipped. We still recommend you quarantine your fish upon receiving them, especially if they are being added to an aquarium with other fish, as the stress from shipping can compromise their immune system.
Do you offer cancellations or returns?
We do not offer returns on any live fish. All cancellations are subject to a 10% restocking fee. Orders that have shipped cannot be canceled. Returns on unused dry goods are subject to a 10% restocking fee along with the cost of return shipping.