Shipping Info

Shipping Policy – Aquarium Goods

At Isaan Aquatics, we take care to ensure your aquarium supplies are packed securely and shipped promptly.

Order Processing Time

All orders for dry goods are processed and shipped within 2–3 business days (excluding weekends and holidays) after payment is received. Orders placed after business hours or on weekends/holidays will begin processing the next business day.

Shipping Methods & Delivery Time

Shipping times vary based on the carrier selected at checkout and your location. Estimated delivery times are provided by the carrier and are not guaranteed. Isaan Aquatics is not responsible for delays caused by the carrier, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order ships, a tracking number will be provided via email so you can follow your package’s progress.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Isaan Aquatics is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses.

DOA (Dead on Arrival) Policy

Live Aquatics Policy:

In the rare case of a DOA (dead on arrival) occurring, please follow these steps to submit a claim VIA email to isaanaquatics@gmail.com

Do not open the bag
Please take a clear photo of the entire bag (showing the fastening on the bag as well) with the fish inside the bag visible. You may submit multiple photos
Send these images within 2hr of delivery to our email. We will confirm this time frame with the tracking information, no exceptions.

Please note we have a limited arrive alive guarantee for USPS Priority shipments. For boxes that are delivered after Thursday or are in transit for longer then 4 days. We cannot offer an arrive alive guarantee or DOA policy. Isaan Aquatics cannot control carrier shipping delays.

In cases of DOA we will issue store credit for the cost of the fish that can be used for future purchases at isaanaquatics.com

Shipping fee is non-refundable.

Because we cannot control your aquariums or water parameters, there is no guarantee/warranty on fish after they arrive in good health.

If you believe the fish you have received is not in good health for any reason please reach out to us by the end of the delivery day and provide photos along with your concerns. Please be prepared to provide water test results and tank information.

Keep in mind, the fish being pale is normal after shipping. It can be a stressful process and they may take 30-60 minutes to color up.

Shipping Temperatures

When shipping live fish we have to be mindful of the temperature we are shipping in. This not only includes the delivery location temperatures but our origin temperatures as well. While we are the experts, and will make all final calls on shipping, we do ask customers to check their local temperatures before ordering live fish. This helps is avoid order cancellations due to weather.

Cold Weather Shipping

When temps drop below 50F degrees as a low, we will generally ship with a heat pack in the box. There may be some variation on this rule depending on our temperatures, and the local highs as well.

If your weather is below 32F degrees as a low, we recommend shipping with UPS Next Day Air methods only.
If your temperatures are below 25F degrees as a low, please wait to order live fish until it is warmer.

Warm Weather Shipping

During the late spring and summer months shipping will be limited based on the temperatures.

If your weather is above 85F degrees as a high, we recommend shipping with UPS Next Day Air methods only.
If your weather is above 95F degrees as a high, we will only ship with UPS Next Day Air Delivery (not saver).
If your temperatures are above 100F degrees as a high, please wait to order live fish until it cools down in your area.

Isaan Aquatics may remove delivery to certain states during the summer months to prevent cancellations in areas that are too warm to ship to.

Heat Pack/Cold Pack Usage

Isaan Aquatics will make all determinations on if heat packs or cold packs are needed for shipping, and they will be included at no extra cost.

Cold packs are only used with tropical fish when the origin (Granbury, TX.) is above safe shipping temperatures. They will melt before arriving at the destination and therefor cannot be used to aid in delivery to a hot location for tropical fish species.

Shipping Methods

We offer a variety of shipping methods for live fish and other aquarium products. Please review the information below to learn more about each method and choose the best shipping method for you

USPS Ground: 2-7 day delivery

This shipping method is only used for non-live aquarium products, such as water conditioners, filters, and dry fish food.

USPS Priority: 2-4 day delivery

This method is our most economical shipping method, and provides delivery within 2-4 days after the ship date. USPS does not guarantee the delivery day for this method, so your order could arrive Tuesday, Wednesday, Thursday or Friday depending on your distance from Granbury, TX. and USPS.

Most boxes arrive Wednesday or Thursday, but delays can cause a Friday or longer delivery if a delay occurs.

This method is best used during the summer/spring months where heat packs are not needed to ensure safe delivery.

Please note we have a limited arrive alive guarantee for USPS Priority shipments due to these limitations. For boxes that are delivered after Thursday or are in transit for longer then 4 days we cannot offer an arrive alive guarantee or DOA policy.

UPS Next Day Air: Overnight Deliver.

This is a more expensive shipping method, but UPS will guarantee delivery next day. We strongly recommend this option.

In the case of lost or severely delayed shipments we will cover you under our DOA policy with UPS Next Day Air shipping method, as long as you follow the DOA claim requirements.